Terms of service

Terms of Service

Welcome to TBD Creatives. By shopping with us, you agree to these terms. They’re here to keep things clear, fair, and respectful for everyone — you, us, and the people your purchase helps employ.

1. Who We Are

We’re a small business creating products that are better for you and better for others. Every purchase supports dignified jobs for people in our community.

2. Using Our Site

When you use our website and place an order, you agree to:

  • Provide accurate information about yourself.

  • Only use our site for legal, respectful purposes.

  • Not try to hack, disrupt, or misuse our site in any way.

3. Ordering & Payment

  • All prices are listed in USD and include applicable taxes where required.

  • We accept payment at checkout through the payment methods offered on our site.

  • Orders are processed once payment is received.

4. Shipping

  • We ship orders within the timeframe stated at checkout (typically 1-2 business days) Shipping costs are calculated at checkout.

  • Once your order leaves our hands, we rely on shipping carriers to get it to you on time.
    If something goes wrong, we’ll do our best to help, but we’re not responsible for carrier delays.

5. Returns & Refunds

Our Return & Refund Policy is part of these terms. You can read it under the Returns and Policy link in our footer.

6. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days with your order number and photos. We’ll send a replacement or refund — your choice.

7. Intellectual Property

Everything on our site — text, photos, designs, and product descriptions — belongs to TBD Creatives.
Please don’t copy, use, or distribute our content without permission.

8. Limitation of Liability

We work hard to make high-quality products. But we’re not responsible for:

  • Any misuse of our products.

  • Any damages or losses caused by circumstances beyond our control.
    By using our products, you agree to use them as intended and at your own risk.

9. Changes to These Terms

We may update these terms from time to time. If we make significant changes, we’ll post the new version on our site with the updated date. Your continued use of our site means you accept any changes.

10. Contact Us

If you have questions about these terms, please email us at tbdcreativesokc@gmail.com.