Refund policy

Return & Refund Policy – “Better for You, Better for Others”

At TBD Creatives, we stand behind the quality of everything we make. If something isn’t right, we’ll do our best to make it right — because we want you to feel good about supporting us and the people your purchase helps employ.

Easy Returns

  • Timeframe: Returns are accepted within 30 days of delivery.

  • Condition: Items must be unused, in their original packaging, and in resellable condition.

  • Proof of Purchase: A receipt, order number, or proof of purchase is required.

Refunds

  • Once your return is received and inspected, we’ll process your refund to your original payment method within 5–7 business days.

  • If the item was a gift, we can issue a store credit for the value of your return.

Non-Returnable Items

We cannot accept returns on:

  • Final sale or clearance items

  • Used candles, lotions, or other personal-care products (unless defective or damaged upon arrival)

  • Digital/downloadable products

Damaged or Defective Items

If your order arrives damaged or defective, please email us at [Your Email] within 7 days of delivery with:

  1. A photo of the damage

  2. Your order number
    We’ll send a replacement or issue a full refund — your choice.

Exchanges

We do not offer direct exchanges. If you need a different scent, style, or product, please return your original item for a refund or store credit, then place a new order.

Our Promise

We’re a small business making products that are better for you and better for others. That means we’ll always treat you with honesty and respect, and we ask for the same in return. This policy helps us take care of our customers and the people whose jobs your purchases support.